職位描述
汽車零部件
Common responsibility 通用職責(zé)
? Respect the internal & external laws and regulations.
遵守內(nèi)外部法律法規(guī)及公司相關(guān)規(guī)定。
? Implementation of company and/or corporative quality policy and strategy.
貫徹執(zhí)行集團(tuán)和/或公司的質(zhì)量方針戰(zhàn)略。
? Maintain IATF quality system, introduction and implement quality tools and methods, provide necessary support and guidance, and improve the quality awareness of all employees.
維護(hù) IATF 質(zhì)量體系，推行質(zhì)量工具和方法，提供支持與指導(dǎo)，并提升全員質(zhì)量意識。
? Ensure the responsible process fulfill the requirements of IATF16949 and corporate directive. Monitor the status, quality, performance of the process and CIP.
確保負(fù)責(zé)的過程滿足 IATF16949, 流程文件的相關(guān)要求對本過程的狀態(tài)，對質(zhì)量及績效進(jìn)行監(jiān)控和持續(xù)改進(jìn)。
? Support the core processes/projects by measurement, testing, analysis and audit, ensure the efficiency and effectiveness, as well as continuous improvement of core processes/projects.
通過測量，測試，分析及審核對核心過程/項目提供支持和輸入，確保核心過程/項目的有效運(yùn)行和持續(xù)改進(jìn)。
? Actively collaborate and cooperate with other departments, keep objective during conflicts, pursue the consent and facilitate the solution.
積極與各部門協(xié)作及合作，客觀對待沖突并尋求一致意見和解決方案。
? Customer oriented, continuous improve the satisfaction of internal and/or external customer through technical support and services.
以客戶為導(dǎo)向，通過技術(shù)支持和服務(wù)不斷提升內(nèi)外部客戶的滿意度。
Specific responsibility 特定職責(zé)
? Lead customer quality complaint handling.
1.1 First contact with customer to get compaint information and share internally
1.2 Create QC @ system for customer complaints according to procedure
1.3 Support internal problem solving(8D etc.) and report problem sloving process to customer and follow till close.
牽頭客戶抱怨的處理：客戶抱怨的窗口，響應(yīng)和處理客戶抱怨并將抱怨信息分享給內(nèi)部相關(guān)人員；依據(jù)流程，在系統(tǒng)創(chuàng)建客戶抱怨的 QC；支持內(nèi)部的問題解決（如 8D），向客戶匯報問題解決的進(jìn)展直至關(guān)閉。
? Product & diagnose training for OEM and OES.
對主機(jī)廠和服務(wù)站進(jìn)行產(chǎn)品和診斷的培訓(xùn)。
? Trouble shooting at OEM and OES, till complaint close.
對主機(jī)廠和服務(wù)站進(jìn)行故障排查，直至抱怨關(guān)閉。
? Responsible for monitoring the storage, transportation, assembly process at customer site and monitoring KPI in customer portals.
負(fù)責(zé)監(jiān)控客戶處產(chǎn)品的存儲，轉(zhuǎn)運(yùn)，裝配過程并監(jiān)控組織在客戶處 KPI 表現(xiàn)。
? Summary of analysis and customer quality reporting, create and submit analysis report to customers.
遵守內(nèi)外部法律法規(guī)及公司相關(guān)規(guī)定。
? Implementation of company and/or corporative quality policy and strategy.
貫徹執(zhí)行集團(tuán)和/或公司的質(zhì)量方針戰(zhàn)略。
? Maintain IATF quality system, introduction and implement quality tools and methods, provide necessary support and guidance, and improve the quality awareness of all employees.
維護(hù) IATF 質(zhì)量體系，推行質(zhì)量工具和方法，提供支持與指導(dǎo)，并提升全員質(zhì)量意識。
? Ensure the responsible process fulfill the requirements of IATF16949 and corporate directive. Monitor the status, quality, performance of the process and CIP.
確保負(fù)責(zé)的過程滿足 IATF16949, 流程文件的相關(guān)要求對本過程的狀態(tài)，對質(zhì)量及績效進(jìn)行監(jiān)控和持續(xù)改進(jìn)。
? Support the core processes/projects by measurement, testing, analysis and audit, ensure the efficiency and effectiveness, as well as continuous improvement of core processes/projects.
通過測量，測試，分析及審核對核心過程/項目提供支持和輸入，確保核心過程/項目的有效運(yùn)行和持續(xù)改進(jìn)。
? Actively collaborate and cooperate with other departments, keep objective during conflicts, pursue the consent and facilitate the solution.
積極與各部門協(xié)作及合作，客觀對待沖突并尋求一致意見和解決方案。
? Customer oriented, continuous improve the satisfaction of internal and/or external customer through technical support and services.
以客戶為導(dǎo)向，通過技術(shù)支持和服務(wù)不斷提升內(nèi)外部客戶的滿意度。
Specific responsibility 特定職責(zé)
? Lead customer quality complaint handling.
1.1 First contact with customer to get compaint information and share internally
1.2 Create QC @ system for customer complaints according to procedure
1.3 Support internal problem solving(8D etc.) and report problem sloving process to customer and follow till close.
牽頭客戶抱怨的處理：客戶抱怨的窗口，響應(yīng)和處理客戶抱怨并將抱怨信息分享給內(nèi)部相關(guān)人員；依據(jù)流程，在系統(tǒng)創(chuàng)建客戶抱怨的 QC；支持內(nèi)部的問題解決（如 8D），向客戶匯報問題解決的進(jìn)展直至關(guān)閉。
? Product & diagnose training for OEM and OES.
對主機(jī)廠和服務(wù)站進(jìn)行產(chǎn)品和診斷的培訓(xùn)。
? Trouble shooting at OEM and OES, till complaint close.
對主機(jī)廠和服務(wù)站進(jìn)行故障排查，直至抱怨關(guān)閉。
? Responsible for monitoring the storage, transportation, assembly process at customer site and monitoring KPI in customer portals.
負(fù)責(zé)監(jiān)控客戶處產(chǎn)品的存儲，轉(zhuǎn)運(yùn)，裝配過程并監(jiān)控組織在客戶處 KPI 表現(xiàn)。
? Summary of analysis and customer quality reporting, create and submit analysis report to customers.
匯總并分析客戶質(zhì)量問題，包括創(chuàng)建和向客戶提交分析報告。
? Negotiate with cusotmers for punishment till close.
與客戶交涉抱怨罰款事宜，直至關(guān)閉。
? Acoording to requirement, prepare complaint data, claim data and parts analysis result and submit to customers and CCN colleagues for claim arbitration or lump sum negotiation, and negotiate with cusotmers.
根據(jù)要求，向客戶和銷售同事提交索賠申訴或買斷交涉的資料，包括客戶抱怨數(shù)據(jù)、索賠數(shù)據(jù)、舊件分析結(jié)果等，并與客戶交涉。
? Prepare lump-sum contracts and evdience to CCN colleagues for lump-sum
negotation, and negotiate with cusotmers.
準(zhǔn)備買斷合同和證明資料并提交給 CCN 同事，用于買斷的溝通，并與客戶交涉。
? Track and monitor products performance, including effectiveness of improved
measures and field monitoring for new projects.
跟蹤并監(jiān)控產(chǎn)品的質(zhì)量表現(xiàn)，包括改進(jìn)措施的有效性及新項目的市場觀察。
? Update trouble shooting documents, training documents and data base for real case
更新培訓(xùn)資料以及真實(shí)案例數(shù)據(jù)庫。
? Responsible daily check for customer portals, including notification and complaint check(0km&field), and apply arbitration if necessary, till close.
處理日常客戶門戶網(wǎng)站的通知和客戶抱怨的審單（零公里和售后），以及必要時向客戶申訴直至申訴關(guān)閉。
? Create and close orders @ system related repair for customers.
客戶維修相關(guān)訂單的創(chuàng)建及關(guān)閉。
? Lead or support contracts(quality agreement, service agreement, warranty agreement etc.) review and negotiate with customers till close.
牽頭并支持客戶協(xié)議（質(zhì)量協(xié)議、服務(wù)協(xié)議、質(zhì)保協(xié)議等）的評審，以及與客戶交涉直至關(guān)閉。
? Provide PPAP documents to customers via portals and emails.
通過客戶平臺/郵件，向客戶提交 PPAP 資料。
? Transfer quality requirement to internal depts till close.
將客戶的質(zhì)量要求傳遞至內(nèi)部相關(guān)部門直至關(guān)閉。
? Take care of the change of steering system in customer side.
關(guān)注客戶方面針對轉(zhuǎn)向系統(tǒng)的變更情況。
? Other relevant tasks assigned by superiors for achieving company’s objectives.
上級交辦的為實(shí)現(xiàn)公司目標(biāo)的其他工作。
Qualifications & Requirements
? Negotiate with cusotmers for punishment till close.
與客戶交涉抱怨罰款事宜，直至關(guān)閉。
? Acoording to requirement, prepare complaint data, claim data and parts analysis result and submit to customers and CCN colleagues for claim arbitration or lump sum negotiation, and negotiate with cusotmers.
根據(jù)要求，向客戶和銷售同事提交索賠申訴或買斷交涉的資料，包括客戶抱怨數(shù)據(jù)、索賠數(shù)據(jù)、舊件分析結(jié)果等，并與客戶交涉。
? Prepare lump-sum contracts and evdience to CCN colleagues for lump-sum
negotation, and negotiate with cusotmers.
準(zhǔn)備買斷合同和證明資料并提交給 CCN 同事，用于買斷的溝通，并與客戶交涉。
? Track and monitor products performance, including effectiveness of improved
measures and field monitoring for new projects.
跟蹤并監(jiān)控產(chǎn)品的質(zhì)量表現(xiàn)，包括改進(jìn)措施的有效性及新項目的市場觀察。
? Update trouble shooting documents, training documents and data base for real case
更新培訓(xùn)資料以及真實(shí)案例數(shù)據(jù)庫。
? Responsible daily check for customer portals, including notification and complaint check(0km&field), and apply arbitration if necessary, till close.
處理日常客戶門戶網(wǎng)站的通知和客戶抱怨的審單（零公里和售后），以及必要時向客戶申訴直至申訴關(guān)閉。
? Create and close orders @ system related repair for customers.
客戶維修相關(guān)訂單的創(chuàng)建及關(guān)閉。
? Lead or support contracts(quality agreement, service agreement, warranty agreement etc.) review and negotiate with customers till close.
牽頭并支持客戶協(xié)議（質(zhì)量協(xié)議、服務(wù)協(xié)議、質(zhì)保協(xié)議等）的評審，以及與客戶交涉直至關(guān)閉。
? Provide PPAP documents to customers via portals and emails.
通過客戶平臺/郵件，向客戶提交 PPAP 資料。
? Transfer quality requirement to internal depts till close.
將客戶的質(zhì)量要求傳遞至內(nèi)部相關(guān)部門直至關(guān)閉。
? Take care of the change of steering system in customer side.
關(guān)注客戶方面針對轉(zhuǎn)向系統(tǒng)的變更情況。
? Other relevant tasks assigned by superiors for achieving company’s objectives.
上級交辦的為實(shí)現(xiàn)公司目標(biāo)的其他工作。
Qualifications & Requirements
任職資格及要求
? Education 學(xué)歷
Bachelor degree or above, mechanical related major.
本科及以上學(xué)歷，機(jī)械相關(guān)專業(yè)。
? Skills 技能
- Reading and understanding of technical drawings and specifications.
可識別技術(shù)圖紙和規(guī)范；
- Knowledge in vehicle technology and quality assurance, knowledge in lenksystem is a plus.
具有車輛工程和質(zhì)量保證方面的知識，具備轉(zhuǎn)向系統(tǒng)相關(guān)專業(yè)知識優(yōu)先；
- Good communication skills for customer service.
良好的客戶服務(wù)溝通能力；
- Good English skill is a plus.
良好的英語優(yōu)先。
? Experience 工作經(jīng)驗(yàn)
Minimum 3 years work experience as customer quality in vehicle industry, steering system or chassis system field is preferred.
三年以上汽車行業(yè)客戶質(zhì)量工作經(jīng)驗(yàn)，轉(zhuǎn)向系統(tǒng)或底盤系統(tǒng)領(lǐng)域優(yōu)先。
? Education 學(xué)歷
Bachelor degree or above, mechanical related major.
本科及以上學(xué)歷，機(jī)械相關(guān)專業(yè)。
? Skills 技能
- Reading and understanding of technical drawings and specifications.
可識別技術(shù)圖紙和規(guī)范；
- Knowledge in vehicle technology and quality assurance, knowledge in lenksystem is a plus.
具有車輛工程和質(zhì)量保證方面的知識，具備轉(zhuǎn)向系統(tǒng)相關(guān)專業(yè)知識優(yōu)先；
- Good communication skills for customer service.
良好的客戶服務(wù)溝通能力；
- Good English skill is a plus.
良好的英語優(yōu)先。
? Experience 工作經(jīng)驗(yàn)
Minimum 3 years work experience as customer quality in vehicle industry, steering system or chassis system field is preferred.
三年以上汽車行業(yè)客戶質(zhì)量工作經(jīng)驗(yàn)，轉(zhuǎn)向系統(tǒng)或底盤系統(tǒng)領(lǐng)域優(yōu)先。
? Other 其它
- Able to have frequent business travel and work overtime
適應(yīng)頻繁的出差和加班；
- Positive attitude, proactive and initiative;
積極的態(tài)度，前瞻性和進(jìn)取心；
- Well organized, logic thinking, attention to details;
思維清晰，有邏輯，細(xì)心；
- High reliability and confidentiality consciousness;
高度的責(zé)任心和保密意識；
- Strong professional ethics;
良好的職業(yè)道德
- Strong sense of responsibility and confidentiality;
高度的責(zé)任心和保密意識；
- Strong capability of patience and precision;
耐心細(xì)致，注重細(xì)節(jié)；
- Self-motivated and able to work under pressure.
能夠自我激勵并承受工作壓力。
- Hold positive attitude whenever facing different opinions or other problems and
take nessesary actions to facilitate solutions
出現(xiàn)意見不合或其他問題時能夠以積極的態(tài)度應(yīng)對，并采取行動積極配合以促進(jìn)問題的解決。
- Able to have frequent business travel and work overtime
適應(yīng)頻繁的出差和加班；
- Positive attitude, proactive and initiative;
積極的態(tài)度，前瞻性和進(jìn)取心；
- Well organized, logic thinking, attention to details;
思維清晰，有邏輯，細(xì)心；
- High reliability and confidentiality consciousness;
高度的責(zé)任心和保密意識；
- Strong professional ethics;
良好的職業(yè)道德
- Strong sense of responsibility and confidentiality;
高度的責(zé)任心和保密意識；
- Strong capability of patience and precision;
耐心細(xì)致，注重細(xì)節(jié)；
- Self-motivated and able to work under pressure.
能夠自我激勵并承受工作壓力。
- Hold positive attitude whenever facing different opinions or other problems and
take nessesary actions to facilitate solutions
出現(xiàn)意見不合或其他問題時能夠以積極的態(tài)度應(yīng)對，并采取行動積極配合以促進(jìn)問題的解決。
工作地點(diǎn)
濟(jì)南市歷城區(qū)機(jī)場路4647號
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職位發(fā)布者
閆女士/hr
剛剛活躍立即溝通
博世汽車轉(zhuǎn)向系統(tǒng)(濟(jì)南)有限公司Bosch Automotive Steering(Jinan) Co., Ltd.博世汽車轉(zhuǎn)向系統(tǒng)（濟(jì)南）有限公司Bosch Automotive Steering(Formerly ZF Lenksysteme) was changed from a 50:50 joint-venture of Bosch and ZF to an 100% fully-owned independent division within the Bosch Group in 2015. It has its headquarters in Schw？bisch Gmünd, Germany approximately 50 km East of Stuttgart. With innovative leading-edge technology for passenger cars and commercial vehicles we are one of the world’s market leaders for steering systems.博世汽車轉(zhuǎn)向系統(tǒng)（原采埃孚轉(zhuǎn)向系統(tǒng)）是博世集團(tuán)下屬的獨(dú)立事業(yè)部，由原采埃孚轉(zhuǎn)向系統(tǒng)于2015年正式由博世和采埃孚各控股50%轉(zhuǎn)變?yōu)橛刹┦?00%控股。博世汽車轉(zhuǎn)向系統(tǒng)總部位于德國斯圖加特市向東約50公里處的施瓦本格明德。作為世界知名的轉(zhuǎn)向系統(tǒng)領(lǐng)導(dǎo)者，博世汽車轉(zhuǎn)向系統(tǒng)擁有世界前沿技術(shù)，致力于研發(fā)和生產(chǎn)乘用車和商用車轉(zhuǎn)向系統(tǒng)產(chǎn)品。Bosch Automotive Steering(Jinan) Co., Ltd. is a wholly invested subsidiary of the German Bosch Automotive Steering. The subsidiary was founded in the year 2006. Currently, around 300 employees are working for our company. We are the biggest supplier of innovative and high-quality steering products for commercial vehicles and buses in China. Bosch Automotive Steering(Jinan) Co., Ltd., is growing rapidly.博世汽車轉(zhuǎn)向系統(tǒng)（濟(jì)南）有限公司是德國博世汽車轉(zhuǎn)向系統(tǒng)的全資子公司，于2006年正式投產(chǎn)，員工300人左右，是中國最大的技術(shù)領(lǐng)先和高品質(zhì)商用卡車和客車轉(zhuǎn)向產(chǎn)品供應(yīng)商。博世汽車轉(zhuǎn)向系統(tǒng)（濟(jì)南）有限公司，2011年成立研發(fā)中心，并于2012年完成二期擴(kuò)建項目，發(fā)展迅速。
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