Key Outcomes:
1. Servicing with high quality services in line with company policy and operation standards
2. Ensuring customer satisfaction that should exceed customers’ expectation.
3. Pro-active problem solving skills and deadline oriented.
Position Accountabilities:
1. Follow the handling procedures as laid down for the customer.
2. Provide timely response to customer’s queries or requests on daily operations.
3. Update customer with shipment status from time to time proactively
4. Work closely with operations and other teams within the project to meet customer’s require and solve daily operational issues.
5. Perform any special duties or projects as assigned by the superior.
6. Proper documentation filling
7. Understand and know well the operation cost, give right quotation to customer for any additional operation requirement. Record and give accounting dept for billing.
8. Make sure the accurate system transaction and document creation.
Relevant Education Background, Hard Skill, Knowledge and Experience:
1. Diploma or equivalent
2. 1 years of experience in a related capacity
3. Ability to work effectively in a customer driven deadline environment
4. Good command of written English and spoken Chinese, Mandarin an asset.
5. Willing to work extended hours when required
6. Willing to work on shifts.
Core Competences:
1. Managing Change
2. Target and Result Focus
3. Team work spirit
Working Relationships:
1. Internal: Freight / Logistics / Key Account Management
2. External: Customers / Suppliers of Customer / Manufactures of Customer
核心工作成果：
1. 提供符合公司政策與運營標準的高質量服務
2. 確保客戶滿意度超越客戶期望
3. 具備主動解決問題能力和截止日期導向意識
崗位職責：
1. 遵循為客戶制定的處理流程
2. 對客戶關于日常運營的咨詢或請求提供及時響應
3. 主動及時向客戶更新貨物狀態
4. 與項目內運營及其他團隊緊密合作，滿足客戶需求并解決日常運營問題
5. 完成上級指派的任何特殊任務或項目
6. 規范完成文件歸檔工作
7. 深入了解運營成本，針對額外運營需求向客戶提供準確報價。記錄并提交至財務部門進行賬單處理
8. 確保系統操作與單據創建的準確性
相關教育背景、硬技能、知識與經驗：
1. 專科文憑或同等學歷
2. 1年相關崗位工作經驗
3. 能夠在客戶驅動的時效性環境中高效工作
4. 具備良好英語書面能力
5. 愿意在需要時延長工作時間
6. 接受輪班工作安排
核心勝任能力：
1. 變革管理能力
2. 目標與結果導向
3. 團隊協作精神
工作關聯：
1. 內部：貨運/物流/大客戶管理部
2. 外部：客戶/客戶供應商/客戶制造商