Job Description
Core Responsibilities
Supports Marketing and Sales Engineering team.
Manage incoming phone, electronic inquiries and requests.
Day-to-Day Responsibilities
Collaboration
? Coordinate the handling of incoming inquiries with various departments such as Marketing, Sales, Engineering, Estimating, Customer Service, Quality.
? Support Marketing/Sales Engineers while they are out or unavailable
Execution
? Monitors and manages the Smalley RFQ from E-commerce, inbox, website.
? Reviews , evaluates and process’s incoming E-commerce, emails, incoming phone calls, request for quotes (RFQ’s) and other internal & external customer inquiries
? Qualifying the leads, Championing Customer needs, set up accounts which
are qualified in the systems.
? Cross-references customer part numbers, Smalley part numbers and other customer specifications
? Enters incoming RFQ’s into the quote entry program
? Distributes RFQ’s to Sales, Estimating and Engineering for quote processing
? Proactively performs temperature, annual and qualifying calls to customers
? Process’s incoming request by evaluating and either log into the system or assign to the appropriate
department.
? Call in and perform follow up on quotations/samples
? Provides information to Management regarding incoming opportunities, goals and performance metrics
? Paper work supporting, for example supplier investigation forms.
? Other tasks assigned by the manager
Experience & Background
1) 4-year Bachelor Degree, major in Business, mechanical or related.
2) Over 1-year sales related experience
3) Strong computer skills
4) Technical abilities a plus.
5) Good English skill both in written and reading
6) Communicating effectively
7) Supporting changes & Innovation
8) Good team player.