Position: Multilingual Customer Support Specialist
職位：多語(yǔ)種客戶支持專員
Location: Guangzhou or Foshan, China
工作地點(diǎn)：廣州或佛山
Job Type: Full-time
職位類型：全職
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Special Benefits for Non-local Employees
外地員工特別福利
We offer free accommodation for team members who choose to work in our Foshan office, ensuring a smooth transition and comfortable working environment.
選擇佛山工作地點(diǎn)的員工可享受公司提供的住宿安排，助您順利安頓、專注工作發(fā)展。
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Job Description 職位描述
We are looking for passionate Multilingual Customer Support Specialists to join our global support team and provide professional assistance for Amazon smart home products. This role allows you to leverage your language skills while interacting with customers from around the world.
我們正在尋找多語(yǔ)種客戶支持專員，加入我們的全球客服團(tuán)隊(duì)，為亞馬遜智能家居產(chǎn)品的客戶提供專業(yè)支持。該崗位可充分發(fā)揮語(yǔ)言優(yōu)勢(shì)，與來(lái)自世界各地的客戶進(jìn)行交流與協(xié)作。
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Key Responsibilities 崗位職責(zé)
1. Communicate with global customers via phone, email, and chat tools, providing accurate and timely support.
通過(guò)電話、郵件和聊天工具與全球客戶溝通，提供及時(shí)準(zhǔn)確的幫助與解答。
2. Handle return, exchange, and product inquiries related to Amazon smart home devices (robot vacuums, air purifiers, etc.).
處理與亞馬遜智能家居產(chǎn)品相關(guān)的退換貨和使用問(wèn)題。
3. Address logistics and order status queries, ensuring clear, friendly communication.
負(fù)責(zé)訂單物流查詢，向客戶及時(shí)反饋狀態(tài)。
4. Manage customer relationships through online platforms, increasing satisfaction and loyalty.
通過(guò)公司官網(wǎng)維護(hù)客戶關(guān)系，提升客戶滿意度和忠誠(chéng)度。
5. Log product-related technical issues, create support tickets, and coordinate maintenance or part replacement.
記錄產(chǎn)品技術(shù)問(wèn)題，創(chuàng)建服務(wù)工單，協(xié)調(diào)配件更換或維修服務(wù)。
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Qualifications 任職要求
1. College degree or above; previous experience in customer service preferred.
大專及以上學(xué)歷，有客戶服務(wù)經(jīng)驗(yàn)優(yōu)先考慮。
2. Proficiency in one or more of the following languages is required:
精通以下任意一門或多門語(yǔ)言：
? English 英語(yǔ)
? French 法語(yǔ)
? German 德語(yǔ)
? Italian 意大利語(yǔ)
? Spanish 西班牙語(yǔ)
? Korean 韓語(yǔ)
? Japanese 日語(yǔ)
? Russian 俄語(yǔ)
? Polish 波蘭語(yǔ)
Excellent written and spoken communication skills in your target language(s) are essential.
具備優(yōu)秀的聽(tīng)說(shuō)讀寫溝通能力。
3. Strong typing and computer skills (≥40 WPM), with proficiency in MS Office tools.
打字速度不低于40字/分鐘，熟練使用辦公軟件。
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What We Offer 我們提供
? Competitive base salary + performance-based bonuses
具競(jìng)爭(zhēng)力的底薪+績(jī)效獎(jiǎng)金
? Free accommodation for Foshan hires
佛山員工可安排住宿
? Career development & internal promotion opportunities
提供明確的晉升通道及專業(yè)培訓(xùn)
? Supportive and inclusive team environment
和諧互助的工作氛圍
? Flexible working hours & generous vacation policies
靈活工時(shí) + 豐富年假和法定假期
? Recognition programs & regular team-building events
員工激勵(lì)制度 + 團(tuán)隊(duì)活動(dòng)
? Access to advanced tools & global-level project exposure
國(guó)際化項(xiàng)目背景 + 專業(yè)工作平臺(tái)
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Join Us! 加入我們！
Use your multilingual advantage to make global connections and deliver best-in-class service. If you’re passionate about helping others and excited to grow in a cross-cultural environment, we look forward to hearing from you.
發(fā)揮你的語(yǔ)言天賦，為全球客戶帶來(lái)卓越體驗(yàn)。如果你熱愛(ài)溝通、期待在國(guó)際化環(huán)境中成長(zhǎng)，我們誠(chéng)摯歡迎你的加入！
Apply now and let’s build something great together!
立即申請(qǐng)，一起開(kāi)啟職業(yè)新旅程！