The Role
The Team Leader acts as the Strada operational representative for the clients served in the allocated region. He/She has a mission to ensure that HR outsourced services for those clients are delivered according to all aspects of the contract in terms of timeliness, quality and in line with the agreed service levels
Main Responsibility
· Acts as the main operational representative for a portfolio of clients to ensure that local service level delivery happens as agreed. Develop plans and strategies within HRO to ensure all client and company objectives are met
· Maintains operational proficiencies of an account(s) by managing the delivery of support services and operational requirements of the client as outlined in assigned contract
· Provides the team staffs with clear objectives, direction and support to ensure that KPI’s are being met and sustained
· Provides operational and service level data to the client as requested to build confidence and credibility in the services being provided.
· Assesses impact (including mitigation of risk) for local change requests for accounts within direct control
· Works closely with Service Delivery Manager and regional SME to represent operations towards the client
· Ensure compliance and regulatory standards are met
· Communicate clearly and effectively with the team and ensure team members have the appropriate level of support and direction required to achieve their objectives
· Adherence to Strada and Client procedures and policies
· Attend to other ad-hoc assignments required.
We offer:
· Statutory social security & housing fund benefit
· Group insurance
· Meal, transportation, & heating allowance
You have:
· Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration,
· Motivation and staff development skills including the ability to act as a role model within the organization.
· Ability to demonstrate innovation and good judgement / problem solving skills when making decisions.
· Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
· Ability to coach, develops action plans, which maximize performance and provide effective feedback.
Proven ability to analyze and improve work processes and policies
It would be better if you also have:
· Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
· Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
Strada Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.
Strada is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.
Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.
● Over 1,000 ERP-based HR implementations globally
● 3,000 Large Enterprise customers
● 10,000 Small and Medium customers
● Over 20% of FORTUNE Global 500? companies serviced
Our Values
One Team: Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team.
Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life.
Speed: Our energy and focus means that we always deliver quality, quickly and efficiently
Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same.
Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve.