職位概述：
客戶技術支持經理將加入功能性油脂業務團隊。該職位的核心職責是提供產品建議與解決方案，推動改進與產品開發，從而提升盈利能力和回報率。該職位將協同商業團隊推進客戶項目，通過為客戶提供技術服務與咨詢（包括產品提案、在糖果、烘焙或烹飪領域的應用開發），支持業務持續增長。

主要職責：
1. 與商業團隊緊密協作，向客戶提供產品推介與建議，通過提供技術解決方案和專業指導開拓新客戶并維護現有客戶關系，推動功能性脂肪業務增長。
2. 評估并理解客戶需求，為客戶提供適宜的產品推薦與技術服務解決方案，建立良好的客戶關系。
3. 根據需要與內部相關方（商務、研發、質保/質控、工廠運營）緊密協作，推動客戶項目、產品開發及應用開發。
4. 在客戶現場開展產品測試/試用，按需為內部及/或外部客戶舉辦研討會。協同銷售與研發部門規劃、支持并推進客戶創新項目。
5. 開發銷售工具，如現有及新產品的演示文稿、宣傳冊、產品應用資料
6. 參與相關行業展會、會議及研討會，協助開發銷售線索，交流提升技術知識，推廣公司產品及品牌形象
7. 深入掌握市場動態與產品競爭格局，制定針對性技術解決方案。分析當前市場環境，反饋重要市場及競爭情報
8. 發掘市場中業務創新與新產品應用的新機遇，向公司管理層提供市場趨勢、需求及競爭對手動態的反饋與信息
9. 與商業團隊共同頻繁拜訪客戶并定期跟進。預計需承擔至少30-50%的差旅工作量。

教育背景/經驗
? 食品科學技術專業學位
? 至少5年食品應用/食品配料行業經驗，尤其在油脂、糖果或烘焙領域
? 精通油脂、糖果、烘焙或烹飪生產技術，熟悉油脂產品行業動態
? 具備卓越溝通能力，能向內外部各方進行專業演示
? 具備強分析能力、批判性思維及問題解決能力；能影響并融入跨職能團隊——團隊合作者。
? 精通MS Office套件應用（Excel、Word、PowerPoint及Outlook）。

Job Title: Customer Technical Support Manager (CTS)

Position Type: Full Time – Permanent
Reporting to: Head of Customer Technical Support
Location: Shang Hai

Position Summary:
The Customer Technical Support (CTS) Manager will be part of the team of Functional Fats business. The key focus of the role is to provide product recommendations and solutions to initiate improvement, product development which lead to enhancement of profitability and returns. He/She will drive the customer projects together with commercial team by providing technical service and consultation to customers, involving product proposal, application development in the confectionery, bakery or culinary category to support the continued growth of the business.

Essential Duties and Responsibilities:
1.Work closely with commercial team together by providing product introduction and recommendation to customers, develop new customers and maintain existing customer’s relationships by offering technical solutions and advice to grow Functional Fats business.
2.Evaluate and understand on customer needs, provide suitable product recommendation and technical service solutions to customers and foster good customer relationships.
3.Work closely with internal stakeholders (commercial, R&D, QA/QC, plant operation) as needed in driving customer projects, product development and application development.
4.Conduct product testing/trials at customers’ sites, conduct workshops for internal and/or external customers as required. Plan, support and drive customer innovation program together with sales and R&D.
5.Develop sales tools, e.g. presentations, brochures, product application information for existing and new products
6.Participate in related industry exhibitions, conferences and seminars to support in sales leads generation, exchange and improve technical knowledge and promote the company's products and branding.
7.Ensure good understanding of market situation and competitive landscape of products to derive product-specific technical solutions. Analyse current marketplace and provide feedback on any important market and competitive information.
8.Identify new opportunities for business innovations and new products applications in the market, provide feedback and information to company management on market trends, needs and competitors activities
9.Frequent customer visits together with commercial team and regular follow up. Extensive travel of at least 30-50% is expected.

Education/Experience
? Degree in Food Science Technology
? Minimum 5 years of work experience in the food application/food ingredient industry specifically in the oils & fats, confectionery or bakery.
? Strong knowledge in oils & fats, confectionary, bakery or culinary production, technology and industry of Oils and Fats products.
? Possess excellent communication skills and able to present to internal and external parties.
? Strong analytical skills, critical thinking and problem-solving skills; ability to influence and work in cross functional teams – a team player.
? Proficient in MS Office Suite applications (Excel, Word, PowerPoint and Outlook).