Your Role
● Understand & execute national operations development strategy, set up regional operation process & operations model according to local customer/business requirements & local business situation, work together with regional sales manager to take full responsibility for regional P/L.
● Implement safety policy in region, Invest in safety facilities and arrange regular training & internal audit to ensure zero accidents and employees health.
● To organize centralized order processing to ensure order booking quality. Fast response to customer requests & followed through procedure optimized & system tools support.
● Set up & implement service contract operations model in region to achieve machine availability & contract probability
● Big data digging to find room to improve.
● Capacity planning & localized service technicians.
● Implement MOT service culture & service quality evaluation
● Set up & implement key account service model
● Regularly visit customers, analyze customers feedback, to understand customer expectation, then Continuously improve our service quality
● Regularly analyze repeated visits, then take actions to reduce
● Investment plan on service van, service force & service tools to improve service response time.
● Make yearly regional operations budget and cost control
● Regular communication meeting with regional CTS/OFA/IAT managers
● To ensure all items in warehouse & workshop are accuracy
● Make capacity planning based on regional business forecast and responsible for hiring.
● Set up competence development pipeline region, to organize competence grading, technical skills training
● Transfer and explain company policy & expectation to employees, make sure to be well understood.
● Coach Service managers and supervisor to improve their competence on leadership level.
● Follow company BCOP. Regular internal audit to ensure whole operational process under control
Experience requirements
- Min 8 years operations experience in compressor equipment service or related equipment.
- Previous experience in compressor field service would be a plus
- Management experiences is a must.
Educational requirements
- Graduate from University with a minimum of bachelor degree major in Business, Mechanical / Electrical Engineering or other related fields.
Other Requirements
- Willing to travel
Knowledge
● Analysis, planning and organizational skills is an advantage.
● High proficiency in Chinese and English language, both written and spoken
● Good computer skills including good command of Microsoft Office software, Lotus Notes and PowerPoint
● Basic knowledge on SAP would be a plus.
Personality requirements
● Excellent Results Oriented
● Pro-active leadership in business / marketing and project planning progress.
● Excellent Customer Oriented
● Very strong communication and negotiation skills.
● Ability to lead and influence diverse people to achieve common goals.
● High integrity, initiative and Self-motivated,
● Dynamic team building personality.
Location：
Wuxi
In return, we offer you
A friendly, family-like atmosphere.
Plenty of opportunities to grow and develop.
A culture known for respectful interaction, ethical behavior and integrity. Potential to see your ideas realized and to make an impact.
New challenges and new things to learn every day.
Access to global job opportunities, as part of the Atlas Copco Group.
Diverse by nature and inclusive by choice
We believe in equal opportunity, fairness and diversity. We recruit and select employees based on the qualifications required for the job, regardless of race, religion, gender, age, nationality, disability, sexual orientation, union membership and political affiliations.