職位描述
SWITCHINGWIRELESSROUTING英語
Job Description: Network Support Engineer – Level 2
Role Summary
The Level 2 Network Support Engineer provides advanced troubleshooting, maintenance, and operational support for network infrastructure. This role bridges the gap between Level 1 support (basic troubleshooting) and Level 3/network engineering teams, ensuring network reliability, performance, and security across all systems.
Key Responsibilities
Network Operations & Support
Monitor and maintain routers, switches, firewalls, wireless controllers, and load balancers. ?
Handle escalations from Level 1 support and resolve moderate to complex network incidents. ?
Perform packet captures, log reviews, and traffic analysis to identify root causes. ?
Manage network alerts through tools such as SolarWinds, Nagios, PRTG, or Cisco Prime. ?
Troubleshooting & Incident Management
Diagnose LAN/WAN performance issues and connectivity problems. ?
Escalate unresolved or complex issues to Level 3 engineers or vendors with detailed documentation. ?
Coordinate with service providers to resolve circuit or ISP-related outages. ?
Perform root cause analysis (RCA) and create post-incident reports. ?
Configuration & Maintenance
Implement network changes, upgrades, and patching under change management policies. ?
Configure VLANs, routing protocols (EIGRP, OSPF, BGP), ACLs, and VPNs. ?
Maintain up-to-date network diagrams and configuration backups. ?
Support VoIP, wireless, and security integrations. ?
Documentation & Reporting
Maintain detailed documentation of incidents, changes, and solutions in the ticketing system (e.g., ServiceNow, Jira, Remedy). ?
Update configuration management databases (CMDB). ?
Provide network performance and availability reports to management. ?
Security & Compliance
Support implementation of security best practices—firewall rules, intrusion prevention, and patch management. ?
Monitor and respond to network security alerts. ?
Assist in periodic audits and ensure compliance with organizational policies. ?
Collaboration & Knowledge Sharing
Work closely with Level 1 technicians to guide and train them on advanced troubleshooting. ?
Collaborate with network engineers, systems teams, and vendors to ensure infrastructure stability. ?
Contribute to knowledge base articles and standard operating procedures (SOPs). ?
Required Skills & Competencies
Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, and switching. ?
Hands-on experience with Cisco, Juniper, Fortinet, or Palo Alto devices. ?
Familiarity with network monitoring tools (e.g., Wireshark, NetFlow, SNMP). ?
Understanding of ITIL processes (Incident, Problem, Change Management). ?
Excellent analytical and communication skills. ?
Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Certifications (Preferred): ?
Cisco CCNA / CCNP ?
CompTIA Network+ ?
Fortinet NSE 4 or equivalent ?
Role Summary
The Level 2 Network Support Engineer provides advanced troubleshooting, maintenance, and operational support for network infrastructure. This role bridges the gap between Level 1 support (basic troubleshooting) and Level 3/network engineering teams, ensuring network reliability, performance, and security across all systems.
Key Responsibilities
Network Operations & Support
Monitor and maintain routers, switches, firewalls, wireless controllers, and load balancers. ?
Handle escalations from Level 1 support and resolve moderate to complex network incidents. ?
Perform packet captures, log reviews, and traffic analysis to identify root causes. ?
Manage network alerts through tools such as SolarWinds, Nagios, PRTG, or Cisco Prime. ?
Troubleshooting & Incident Management
Diagnose LAN/WAN performance issues and connectivity problems. ?
Escalate unresolved or complex issues to Level 3 engineers or vendors with detailed documentation. ?
Coordinate with service providers to resolve circuit or ISP-related outages. ?
Perform root cause analysis (RCA) and create post-incident reports. ?
Configuration & Maintenance
Implement network changes, upgrades, and patching under change management policies. ?
Configure VLANs, routing protocols (EIGRP, OSPF, BGP), ACLs, and VPNs. ?
Maintain up-to-date network diagrams and configuration backups. ?
Support VoIP, wireless, and security integrations. ?
Documentation & Reporting
Maintain detailed documentation of incidents, changes, and solutions in the ticketing system (e.g., ServiceNow, Jira, Remedy). ?
Update configuration management databases (CMDB). ?
Provide network performance and availability reports to management. ?
Security & Compliance
Support implementation of security best practices—firewall rules, intrusion prevention, and patch management. ?
Monitor and respond to network security alerts. ?
Assist in periodic audits and ensure compliance with organizational policies. ?
Collaboration & Knowledge Sharing
Work closely with Level 1 technicians to guide and train them on advanced troubleshooting. ?
Collaborate with network engineers, systems teams, and vendors to ensure infrastructure stability. ?
Contribute to knowledge base articles and standard operating procedures (SOPs). ?
Required Skills & Competencies
Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, and switching. ?
Hands-on experience with Cisco, Juniper, Fortinet, or Palo Alto devices. ?
Familiarity with network monitoring tools (e.g., Wireshark, NetFlow, SNMP). ?
Understanding of ITIL processes (Incident, Problem, Change Management). ?
Excellent analytical and communication skills. ?
Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Certifications (Preferred): ?
Cisco CCNA / CCNP ?
CompTIA Network+ ?
Fortinet NSE 4 or equivalent ?
工作地點
秦皇島海港區江東路
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職位發布者
薛晶/人事
立即溝通
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