崗位職責(zé):
Fraud operation act as a security guard of the bank, it is a critical element of the WPB credit risk management life cycle which minimize potential losses, protect customer and bank interest by effective customer/account activities monitoring, detecting and preventing fraud for credit card, loans, insurance applications, the process includes contact customers to verify the details and take necessary actions based on the responses received from the customers. Review, investigate, remediate and escalate fraud risk matters in line with Global Fraud procedures.
欺詐操作作為銀行的安全衛(wèi)士，是WPB信用風(fēng)險(xiǎn)管理生命周期的關(guān)鍵要素，通過有效的客戶/賬戶活動(dòng)監(jiān)控，檢測(cè)和防止信用卡，貸款，保險(xiǎn)申請(qǐng)中的欺詐行為，最大限度地減少潛在損失，保護(hù)客戶和銀行利益，該過程包括聯(lián)系客戶核實(shí)細(xì)節(jié)并根據(jù)收到的客戶反饋采取必要的行動(dòng)。根據(jù)全球反欺詐程序?qū)彶椤⒄{(diào)查、糾正和升級(jí)欺詐風(fēng)險(xiǎn)事項(xiàng)。
1. Understand and master the latest/active fraudulent activities in the market and reduce/avoid fraud losses for clients through your valuable work.
2. System monitoring and telephone verification of suspicious transaction cases with guests to prevent any possible fraudulent activity, where a stolen or lost card needs to be replaced with the guest.
3. If fraudulent transactions are found, they should be referred to relevant departments for investigation of
suspected fraud cases in accordance with procedures and procedures to minimize the risk of exposure and loss.
4. Handle inbound and outbound calls for fraud reporting and take proper actions to assist the bank to mitigate fraud risk.
1. 了解和掌握市場上最新/活躍的欺詐活動(dòng)，通過您的寶貴工作為客戶減少/避免欺詐損失。
2. 對(duì)與客人的可疑交易案件進(jìn)行系統(tǒng)監(jiān)控和電話核實(shí)，以防止任何可能的欺詐活動(dòng)，如被盜或丟失的卡需要為客人補(bǔ)發(fā)。
3. 如發(fā)現(xiàn)欺詐交易，應(yīng)移送相關(guān)部門按照程序和程序?qū)ι嫦悠墼p案件進(jìn)行調(diào)查，最大限度降低暴露和損失風(fēng)險(xiǎn)。
4. 處理欺詐報(bào)告的呼入和呼出電話，并采取適當(dāng)措施協(xié)助銀行降低欺詐風(fēng)險(xiǎn)。

任職要求:
1. Fluency in Cantonese and English is a requirement for this role.
2. Knowledge and experience of working within of Fraud or banking operate processes.
3. Excellent interpersonal skills with the ability to communicate with customers and external parties.
4. Highly effective and demonstrated oral and written communication skills with critical thinking.
5. Flexibility to work 24*7 shifts.
1. 粵語純正和英語流利。
2. 有反欺詐或銀行運(yùn)營方面的工作經(jīng)驗(yàn)和知識(shí)。
3. 優(yōu)秀的人際交往能力，擁有與客戶及外部各方溝通的能力。
4. 高效的口頭和書面溝通技巧，具有批判性思維。
5. 可接受7*24小時(shí)輪班。
福利待遇
- 具競爭力的薪酬：基本工資+績效獎(jiǎng)金+輪班補(bǔ)貼+早晚班交通津貼；
- 健全福利保障：五險(xiǎn)一金+補(bǔ)充性商業(yè)醫(yī)療保險(xiǎn)+免費(fèi)年度體檢；
- 暢享10+天假期：除享有國家法定節(jié)假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等，助您達(dá)到工作生活的平衡；
- 彈性福利制度：年假可買賣，商業(yè)醫(yī)療保險(xiǎn)套餐可升級(jí)，您還可申請(qǐng)旅游補(bǔ)貼、個(gè)人進(jìn)修補(bǔ)助、運(yùn)動(dòng)健身補(bǔ)貼等，滿足個(gè)性化福利需求；
- 人性化工作環(huán)境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進(jìn)行勞逸結(jié)合；
- 多元化員工活動(dòng)：運(yùn)動(dòng)會(huì)、團(tuán)建、年會(huì)等精彩活動(dòng)給您平臺(tái)，任您施展才華。
培訓(xùn)與發(fā)展
- 廣闊的職業(yè)發(fā)展平臺(tái)：遍及全球的集團(tuán)網(wǎng)絡(luò)，提供擴(kuò)展人脈及跨文化交流的機(jī)會(huì)，您還可申請(qǐng)不同國家及地區(qū)的長短期職位，不斷挑戰(zhàn)自我；
- 系統(tǒng)性人才培育及發(fā)展：配備職業(yè)導(dǎo)師，為您提供清晰的職業(yè)規(guī)劃指導(dǎo)，充分挖掘橫向及縱向的發(fā)展?jié)摿Γ?br>- 完善的專業(yè)培訓(xùn)體系：入職即可享帶薪培訓(xùn)，多元化的培訓(xùn)機(jī)會(huì)，還有資源及教育援助，幫您逐步實(shí)現(xiàn)職業(yè)目標(biāo)。