Job Summary:
崗位綜述：
Support daily sales operations through timely and accurate data input, exception handling, and cross-functional coordination, especially during peak seasons. The candidate is expected to adapt quickly to changing priorities and maintain strong execution discipline under pressure. This role suits individuals who are humble, proactive, open to learning new industry logic, and able to grow into a broader coordination role in the future. As the team works on a rotating shift basis rather than a fixed Monday to Friday schedule, the candidate is also expected to demonstrate flexibility and accountability in adapting to rostered work arrangements to ensure continuity of operations.
該崗位負責支持日常銷售運營工作，及時準確錄入數據，處理突發情況并協調相關部門，尤其在旺季期間需具備高效的執行力和應變能力。我們希望候選人性格謙遜，主動積極，能夠放下舊有經驗、快速學習新的行業邏輯，未來具備承擔更廣泛協調任務的潛力。由于團隊實行輪班排班制度，工作安排并非嚴格限定于周一至周五，期望候選人具備一定的彈性和責任感，能夠適應排班安排并保障業務連續性。
崗位職責：
1. Timely and accurately input and update sales-related data in the system, including creating orders and processing after-sales data adjustments such as damage, return, and pricing.
在系統中及時準確錄入和更新銷售相關數據，包括訂單創建及處理售后數據，如報損、退貨及價格調整；
2. Allocate and follow up daily sales orders, coordinate with regional sales managers and FDC (logistics) teams to ensure accurate and on-time order delivery.
每日分配并跟進銷售訂單，并協調區域銷售經理及FDC（物流）團隊，確保訂單準確及時完成發貨；
3. Handle post-order services and issue resolution, including but not limited to transfers, damage reporting, and price adjustments. In particular, there is experience in execution and managing key account’s orders is preferred, such as Sam's Club, Hema, Aldi, etc
處理訂單售后相關事務及問題，包括但不限于調撥、報損及調價；特別是有大客戶訂單操作和管理經驗優先，如山姆、盒馬、奧樂齊等。
4. Coordinate with customers for sales reconciliation and invoicing; support timely payment collection, especially for credit-term clients.
配合客戶完成銷售對賬、開具發票，特別是賬期客戶，推動按計劃及時回款；
5. Support weekly and rotating daily reporting tasks; candidate should demonstrate basic reporting skills and the ability to analyze and visualize data when needed.
協助完成每周報表及輪流負責的日報任務；需具備基本的數據報表制作能力，并能在需要時進行數據分析與可視化處理；
6. Provide administrative support to the sales team, stay closely aligned with sales to understand market trends, and support basic market analysis when needed.
為銷售團隊提供行政支持，密切配合銷售了解市場動向，并在需要時協助進行基礎市場分析；
7. Show strong collaboration mindset, clear communication skills, and willingness to cooperate with different functions when needed.
具備良好的團隊協作意識、清晰的溝通能力，并樂于在需要時與其他部門積極配合
Job Requirements:
工作要求：
Bachelor’s degree or above.
本科及以上學歷；
At least 2-3 years working experience in sales coordination, order processing or customer operations;
至少2-3年銷售協調、訂單處理或客戶運營相關工作經驗
Familiarity with ERP/order system is preferred.
熟悉ERP或訂單管理系統者優先
Good English skills, both in written and speaking
良好的英文溝通能力，包括書寫和口語；
Proficient in Microsoft Office, with strong Excel skills (frequent use of formulas such as VLOOKUP, SUMIFS, Pivot Table, etc.);
熟練掌握Office辦公軟件，具備較強的Excel技能，能夠熟練運用VLOOKUP、SUMIFS、數據透視表等常用公式；
Quick learner with open mindset; able to abandon rigid past thinking and embrace new logic;
學習能力強，思維開放，能夠放下原有經驗重新學習新的行業邏輯；
Fast-paced, diligent, responsible and detail-oriented; able to remain calm and structured under pressure, especially during peak seasons;
工作節奏快，勤奮、有責任心，注重細節；在高壓環境下，尤其是銷售旺季期間，能夠保持冷靜和條理清晰；