Responsibilities
Performing administrative activities across different HR processes like Talent
Acquisition, Employee Lifecycle management, Employee support centre, Talent development, Compensation & Benefits processes including but not
limiting to:
Processing data changes in the HRIS
Generating documents/offers/paperwork according to the case/ticket
Responding to employee queries
Manage cases on the case management tool
Coordinate with multiple third parties and vendors
Validate data correctness and approvals as per case/ticket
Ensure adherence to SLA’s as agreed for the respective processes
Work closely with quality team in identification and implementation of improvement ideas
Monitor and resolve day to day issues & escalations, if any, by co-ordinating with different stakeholders
Work closely with the overall process lead to ensure that any process changes / updates are processed
Minimum qualifications
Bachelor’s or equivalent education
1-3 years of working experience in HR shared services/Operations
Experience in Workday or similar HCM
Good communication skills for voice support
Demonstrated competence in managing various HR functional areas like Talent Acquisition, Employee Lifecycle management, Employee support centre, Talent development, Compensation & Benefits processes
Comfortable and thrive in an ambiguous, high growth, fast paced environment
Outstanding interpersonal and communication skills
Demonstrated credibility and integrity in communications to ensure information flows both upward and downward