職位描述
Function(職稱): Application Engineer(應用工程師)
工作地點:廣西柳州
Job Summary(工作概述): This dual customer/product focused position serves as the technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.
這是以客戶/產品為重點的職位,負責OEM的技術對接,并在新產品開發過程中代表我們的客戶。將康明斯產品運用于整車設備上,需要制定技術規格,實施新的設計匹配,并在各種應用中提供與客戶產品集成的高性能、低成本設備及系統解決方案。整合優質及經優化的客戶解決方案,需要與銷售及營銷團隊進行協同。
Key Responsibilities(主要職責):
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions and facilitate customer requests;
與客戶的技術團隊建立良好的工作關系,從而擔任他們的主要聯絡人,提供產品技術信息、管理產品規格、傳達產品變更信息、制定安裝問題解決方案及滿足客戶相關要求
Applies in-depth product, application and market knowledge to support Original Equipment Manufacture product selection and equipment design;
運用深厚的產品、應用及市場知識為主機廠的產品選擇和設備設計提供支持
Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
在產品選擇、設計和集成方面制定決策,保證OEM整車性能和質量達到最佳。
Ensures products are applied and installed correctly to meet customer system requirements and environments
確保以正確的方式運用和安裝產品,以滿足客戶系統要求和環境要求
Applies processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins On-Line Specifications (COLS) and Global Customer Engineering (GCE) to enable high quality Installation.
熟練應用相關流程(例如安裝質量保證(IQA)、OEM 集成及產品選擇)及工具(例如 Advisor、康明斯線上規格 (COLS) 及全球客戶工程 (GCE))完成高質量安裝。
Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements
通過驗證樣機性能,確保安裝質量符合康明斯規定
Investigates integration and installation problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.
在經驗更加豐富的團隊成員指導下,調查集成和安裝問題、了解因果機制、提出適當措施、制定問題解決方案并記錄結果。
Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes
在參與新產品開發、設計審核及產品變更請求流程期間,擔任康明斯內部的客戶/市場支持者
Translates customer needs and "voice of the customer" into functional product requirements
將客戶需求和“客戶心聲”轉化為產品要求
Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.
獨立執行既定工作流程和系統,同時發展技術或產品知識;參與系統和流程改進。
Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role.
有效促進團隊目標達成,提高在團隊中的影響,持續發展能力,不斷取得成功。
Competencies(能力): Machine Integration and Optimization - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyzes technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.
設備集成和優化 - 將不同部件或子系統組合成一個整體,以實現客戶最期望的結果;使用我們的標準工具、流程、安裝要求、確定的最佳實踐,以確保性能、可靠性、成本和質量達到最佳;使用經過驗證的問題解決和故障排除技術分析技術問題并快速解決問題。
Machine Operation and Support - Evaluates the operation of the system by the user through monitoring system performance, addressing system failures or performance concerns, reacting to evolving user needs, and technology changes; proactively and systematically responds to operational issues which contribute significantly to user satisfaction and operational cost management.
機器操作和支持 - 通過監控系統性能、解決系統故障或性能問題、對不斷變化的用戶需求以及技術變化作出回應,評估用戶對系統的操作;積極、系統地回應對用戶滿意度和運營成本管理產生重大影響的運營問題。
Product Application Support - Ensures new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.
產品應用支持 - 通過及時開發和管理準確及完整的技術內容,確保新產品信息的可用性,以支持我們的客戶和業務;通過管理技術系統支持所有市場的銷售,以提供新的選擇;確定安裝要求并開發具有深入、跨系統知識和行業經驗的創新工具,以實現成功的設計和集成。
Product Function Modeling, Simulation and Analysis - Impacts product design decisions through the utilization and/or interpretation of computational tools and methods that predict the capability of a product's function relative to its system, sub-system and/or component level requirements.
產品功能建模、模擬與分析 - 通過使用和/或解釋計算工具和方法,預測相對于系統、子系統和/或零件級需求的產品功能能力,影響產品設計決策。
Product Installation Quality - Identifies and applies ways to improve machine integration to minimize rework and deliver the best product; applies standard Cummins processes based on the experience and knowledge of product installation experts; ensures that products are installed correctly and meet requirements through an installation review process.
產品安裝質量 – 識別和應用優化設備集成的方法,以盡量減少返工并提供最佳產品;使用由經驗豐富的產品安裝專家制定的標準康明斯流程,通過安裝審查流程確保產品安裝正確并滿足要求。
Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
產品問題解決 - 使用保護客戶的流程解決產品問題;確定非隨機原因;實施完善、基于數據的解決方案;并確定系統根本原因和建議采取的行動,防止問題再次發生。
Product Selection - Guides customers to the best product offerings for their markets and applications; offers best-fit solutions to customers by optimizing product specifications to make Cummins' offerings easy to install into new applications; represents features and benefits of products in terms that customers understand; ensures Cummins' products aren't misapplied through using Cummins' technical information systems, local and application requirements.
產品選擇 - 向客戶提供適合其市場和應用的最佳產品;通過優化產品規格,使康明斯的產品易于安裝到新的應用中,為客戶提供最合適的解決方案;以客戶容易理解的方式說明產品的功能和優點;確保康明斯產品不會因使用康明斯的技術信息系統、當地和應用要求而被誤用。
Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.
技術客戶管理 - 通過成為所有技術因素的接口,代表康明斯與客戶打交道;向客戶提供工程數據、文件和培訓,以支持設備的設計和集成;通過使用我們的變更流程并與產品開發部門和客戶進行定期溝通,確保客戶的業務不會因管理康明斯產品變更而中斷。
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
協作 - 建立合作伙伴關系并與他人協作,以達成共同目標。
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
有效溝通 - 發展和實現多模式溝通,清晰了解不同受眾的特定需求。
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
以顧客為中心 - 建立穩固的顧客關系,提供以顧客為中心的解決方案。
Decision quality - Making good and timely decisions that keep the organization moving forward.
決策質量 - 及時作出高質量的決策,推動組織發展。
Drives results - Consistently achieving results, even under tough circumstances.
追求結果 - 一貫地達成績效,即使是在艱難的情況下也是如此。
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
自我發展 - 使用正式和非正式發展渠道,積極尋找新的方式發展和鍛煉自己。
Education, Licenses, Certifications: university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.
教育,資格,認證:需具備工程或相應 STEM 領域的本科學歷或同等學士學位。
This position may require licensing for compliance with export controls or sanctions regulations.
該職位可能需要獲得有關遵守出口管制或制裁法規的許可證。
English capability: Be able to read and communicate with english;
英語:具有一定的讀寫和溝通能力;
Experience: Engineering equivalent work experience in a relevant discipline area is required. Knowledge of Control, Off-highway machine is preferred;
經歷:要求具備之前在相關專業領域工作的工程類同等工作經驗。有控制、非公路設備集成經驗者優先考慮
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