1. Read, understand and analyze client process as per the business rules.
2. Execute the process accurately and timely as a hands on processor.
3. Escalate issues and seek advice when faced with complex issues/problems.
4. Participate in client conference calls and prepare ‘minutes of meeting’.
5. Ensure LWI’s are followed and updated regularly and train the team members on process updates.
6. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
9. Update process metrics on daily basis and maintain MIS.
10. Always demonstrate the highest level of customer service.
11. Pay close attention to detail and follow through to resolve any outstanding issues.
12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed.