職位描述
薪酬設(shè)計(jì)BPO薪酬福利外企
A Team Leads mission is to lead, direct, motivate and develop a group of consultants to exceed team objectives and targets while ensuring client satisfaction and that company policies and procedures are adhered to
Team Management
Team Management
- Monitors team performance and productivity, all areas of performance metrics and identify opportunities for development to ensure that standards are met across the board
- Coaches, develops and supports direct reports to maximise individual contribution both to exceed business goals and achieve their full potential and career aspirations
- Managing a team of consultants, monitors & helps improve individual performance and maintain high morale
- Conducts periodic reviews with the team members and helps them in improving performance
Operation Functions - Works closely with SME to ensure effective delivery of services to client, and identifies training needs as it relates to specified process area
- Leads the resolution for escalated and complex issues raised by the client or internal business partners
- Communicates with clients, particularly, HR Business Partners / Service Managers as needed
- Receives and tracks to completion any escalated inquiries and accurately denotes such inquiries into tracking system, determines the most effective method of resolution, and creates and resolves cases daily
- Identifies and assists with implementing process improvements based on one or more specific process areas
- Performs quality audits on transactions
- Cascades latest process related inputs/updates from the client /management to the floor
- In depth knowledge of processes, policies and regulations within the area of Payroll, Benefits Administration and employment law/legislation appropriate to the clients geography
- Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)
- Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)
職位福利：五險(xiǎn)一金、補(bǔ)充醫(yī)療保險(xiǎn)、定期體檢、帶薪年假、加班補(bǔ)助、年底雙薪、餐補(bǔ)、交通補(bǔ)助
工作地點(diǎn)
甘井子區(qū)大連騰飛園區(qū)-7號(hào)樓3A層
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職位發(fā)布者
吳女士/HR
昨日活躍立即溝通
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